Thanks for shopping at KroneMag.eu.
If you are not entirely satisfied with your purchase, we're here to help.
To issue a return you can access you account and complete the return form from our website.
This is especially well if you made the order directly trough the website platform.
Also you can contact the Account Manager that handled your order.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be packed accordingly for transport.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your bank account/credit card (or original method of payment).
You will receive the credit within several working days, depending on your bank / card issuer's policies.
You will be responsible for shipping costs in case of returning an item.
Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please feel free to contact us.