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Delivery Information

*Free shipping to AT, BE, BG, CZ, DE, FR, IT, NL, SI, SK for the following categories of products:

Purchases are delivered by different transporters / couriers. The cost of delivery is auto calculated by the website software based on volume / weight / destination.

We would like to pass on the maximum benefits to our customers we are delivering the goods / products also on weekends if it is demanded and can be done.
For orders booked between Monday 8:00 AM till Friday 15:00 Pm (+2 GMT) you will receive an answer about the transport date in the same day.
The above mentioned timings are estimated based on the volumes and they are not the standard delivery timings.
Whilst we make every effort to deliver all your goods in the agreed time, however there would be some unforeseen instances like Traffic Jams, Bandhs by political parties, Vehicle breakdown, etc, which could hinder the delivery.

If we fail to deliver on time KroneMag will not be liable in part or in full due to circumstances beyond our control.
All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address but there is nobody at the delivery address to accept your order, the delivery person will leave notification of attempted delivery and you will need to contact our call center to re-arrange delivery.
Maximum attempts to re-arrange the delivery is twice and for every re-arranged delivery you would be charged.
In case if you have already paid for the products we would issue you a credit note by deducting the delivery charges.

ATTENTION: please read carefully also the Payment Regulations.

Is not possible to collect the payment with cash on delivery.

Delivery to foreign countries: conditions, tax and customs

We fill orders from abroad only against payment in advance (via money bank order ). Banks sometimes charge high fees for the international transaction of payments: we will have to hold our international customers accountable for these costs (if is necessary).

Deliveries to countries within the European Union (EU)

For shipments to countries within the European Union (EU) usually the current Romania value added tax (VAT, Mehrwertsteuer, MwSt.) applies. However, there are cases, where the VAT of the destination EU-country will apply, because of exceeding certain delivery thresholds. This only applies to deliveries to private persons.

**Deliveries to NON EU Countries

Ordering and shipping to NON EU Countries is convenient. We have put together information for our NON EU Countries customers.
For orders from non-EU countries we exclude the value added tax from the total price, but you will have pay the turnover tax for imports that is effective in your country. It is possible that you will have to pay customs; we cannot give detailed information for each country.  Additional cost for non-EU countries:  the custom tax fee for non-EU customer is min. 60 Eur