Warranty Statement

Warranty Statement

 

This KroneMag  Defects Warranty Policy applies to products manufactured after June 1, 2016.

 

1. WHAT IS COVERED BY THIS DEFECTS WARRANTY POLICY

KroneMag warrants that new products purchased either from KroneMag direct or through authorized distributors, which are still in the possession of the initial purchaser, will be free from defects for the warranty period, subject to the terms of this Policy.

A product may be defective if Street Furniture finds that it is non-conforming in material or workmanship and if the non-conformance materially impairs the performance of the product having regard to the purpose for which it was designed and the limitations stated below.

KroneMag will, in its unfettered discretion, either repair or replace the product.

 

2. WARRANTY PERIOD

The following warranty periods apply to KroneMag products and commence on the date when the product is supplied:

PRODUCTS                                                                     APPLICABLE WARRANTY PERIOD


Standard Products (per technical data sheets)                            Two (2) Years

Drinking Fountains                                                                            One (1) Year

Special Products                                                                                One (1) Year


Service parts used in repairs pursuant to this Defects Warranty Policy carry the remaining balance of the repaired product or one (1) year, whichever is greater.

 

3. HOW TO CLAIM UNDER THIS DEFECTS WARRANTY POLICY

Please send written notice of the defective product including the date of purchase, product details and the nature of any defect to KRONEMAG MILLENIUM srl. Romania – Harman - 507085 , Oltului st., no.40  or  sales@kronemag.eu

 

4. LIMITATIONS

This warranty will not cover products that:

a) include customer-specified materials or finishes that are not part of KroneMag’s standard product range at the time of manufacture;

b) are not installed and maintained as recommended in KroneMag’s written installation and maintenance guidelines;

c) have not been used in accordance with any applicable usage guidelines;

d) have been misused or usage is in excess of normal wear and tear;

e) have been damaged for example as a result of collision, theft or vandalism; and/or

f) are manufactured by a third-party supplier and then resold by KroneMag without incorporating any KroneMag manufactured product into the third party product.

Finishes on KroneMag products are updated periodically to respond to the demands and changing preferences of our customers. As a result we may discontinue some finishes before expiration of the Applicable Warranty Period and do not guarantee that any replacement product or part will be identical to, or match the finish of, the original.

 

5. EU CONSUMER LAW

  • Our goods come with guarantees that cannot be excluded under the EU Consumer Law (ECL). Under the ECL you may be entitled to:

  • a replacement or refund for a major failure and compensation for any loss and other reasonably foreseeable loss or damage; or

  •  have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

  • This Defects Warranty Policy gives benefits that are in addition to other rights and remedies under laws which may apply to the goods.

     

    6. OTHER CONDITIONS

  • Consequential Damage

KroneMag will not be liable for any claimed loss or damages to ground coverings, walls, foundations, fixtures or any other consequential loss due to any defective product.

  • Not Covered

The warranty does not cover product assembly or disassembly charges, visits or calls by specialized technicians, costs incurred by the customer to remove or reinstall products or costs associated with the unavailability of the product.

  • Natural Materials

Any imperfections in finishes or in natural materials used should not be considered as faults but a typical characteristic of these crafted products.

  • Claim

All warranties given or implied are ex-factory and, due to the nature of all solid timber, cover workmanship only. This means if you have a warranty issue or claim the goods must be returned to the place of purchase before we can assess your claim. 

Unless otherwise stated all purchases from KroneMag are covered by a one (1) year warranty from the purchase date. KroneMag offers to rectify, repair or replace any defects in material and workmanship in our whole range of products. 

This warranty does not cover surface scratches, dents, chips, marks, accidental breakages, deliberate or negligent damage and normal wear and tear.

When calling regarding a warranty issue you will require your Invoice Number, so please ensure that you store this in a safe place. 

We reserve the right to correct errors in pricing online and in-store.

  • Other rights

The benefits given by our warranty are additional to other rights and remedies that you may have under law. Our goods come with guarantees that cannot be excluded under the European Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

  • Qualification

In the case of products requiring only minor rectification under warranty, KroneMag reserves the right to supply on a “parts only” basis to the customer where appropriate. Parts may include: battens, fixings, valves, bulbs, etc.